Support & Help Center

Getting started is easy! Simply contact us through our contact form or give us a call. We'll schedule a free consultation to discuss your needs, goals, and how we can help. After understanding your requirements, we'll provide a detailed proposal with timeline and pricing.

To provide an accurate quote, we typically need: project goals and objectives, target audience information, preferred timeline, budget range, any existing materials or assets, specific features or requirements, and examples of designs or functionality you like.

We work with businesses of all sizes, from startups and small businesses to large enterprises. Our services are scalable and can be tailored to fit different budgets and requirements. We believe every business deserves access to quality digital solutions.

Project timelines vary based on scope and complexity. Typical timelines are: Marketing campaigns: 2-4 weeks, Simple websites: 4-6 weeks, Complex web applications: 8-16 weeks, Mobile apps: 12-20 weeks. We provide detailed timelines in our project proposals.

We maintain regular communication through weekly status updates via email, scheduled video calls for major milestones, shared project management dashboard, and immediate notifications for urgent matters. You'll always know where your project stands.

Yes, we understand that requirements can evolve. We handle scope changes through a formal change request process that includes impact assessment on timeline and budget, written approval before implementation, and updated project documentation. Minor adjustments are often accommodated within the original scope.

If delays occur due to our side, we'll communicate immediately and work to minimize impact. If delays are due to client-side factors (late feedback, content delivery, etc.), we'll adjust timelines accordingly. We always strive to keep projects on track and communicate proactively about any potential issues.

We accept various payment methods including bank transfers (ACH), credit cards (Visa, MasterCard, American Express), PayPal, and checks for larger amounts. International clients can pay via wire transfer or PayPal.

Payment terms are typically: 50% deposit to start the project, remaining balance upon completion, or milestone-based payments for larger projects. Ongoing services are billed monthly in advance. All invoices are due within 30 days of issue date.

Refund policies depend on the service type and project stage. Generally, work completed is non-refundable, but we'll work with you to resolve any issues. For ongoing services, you can cancel with 30 days notice. We always aim for client satisfaction and will discuss options if you're not happy with our work.

Our quotes include all development costs. Additional costs might include third-party services (hosting, premium plugins, stock photos), ongoing maintenance and support, domain registration and SSL certificates, and app store fees. We'll always discuss these upfront and get approval before incurring any additional costs.

Yes! We offer various support packages including bug fixes and minor updates, security monitoring and updates, performance optimization, content updates, and technical assistance. Support packages can be monthly or annual, depending on your needs.

For clients with support packages, we monitor uptime and respond quickly to issues. Emergency support is available 24/7 for critical problems. We'll investigate the issue, implement fixes, and communicate status updates throughout the resolution process.

Absolutely! We can help with hosting recommendations, domain registration and management, DNS configuration, SSL certificate setup, email setup, and backup solutions. We work with reliable hosting providers and can manage these services for you.

You can report issues by emailing [email protected], using our contact form, calling our support line, or through your project management dashboard if available. Please include details about the issue, steps to reproduce it, and any error messages you see.